Effective Date: 22 September 2026
Braids & Beyond Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, visit our website, communicate with us, book our services, purchase our products, or engage with us through social media platforms.
We process personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. About Braids & Beyond Limited
Braids & Beyond Limited provides professional hair services including:
- Braiding services
- Wig installation and customization
- Wig making and styling
- Hair treatments and maintenance
- Hair product sales
- Beauty consultations
- Other related hair and beauty services
- Braids & Beyond Limited is a company registered in the United Kingdom.
- For privacy-related questions or requests, you can contact us using the contact details provided at the end of this policy.
2. Information We Collect
When you interact with us, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Booking details
- Preferred appointment date and time
- Hair service preferences
- Communication history with us
Transaction Information
- Products purchased
- Service requests
- Payment details and transaction records
- We do not normally collect or store your full payment card details. Payments are processed securely through our payment providers.
Images and Media
Where you provide consent, we may collect:
- Before-and-after hairstyle images
- Photos/videos from appointments
- Testimonials
- Content shared for promotional purposes
- You are not required to agree to the use of your photographs for marketing in order to book or receive our services.
Website & Digital Information
When using our website or online platforms, we may collect:
- Device information
- Browser information
- Website usage data
- Cookies and similar technologies
3. How We Collect Your Information
We may collect information through:
- Website booking forms
- WhatsApp conversations
- Instagram, Facebook, TikTok messages
- Physical appointments
- Customer registration forms
- Online purchases
- Promotions, surveys, and feedback forms
- We may also receive information from third-party booking, payment or delivery platforms when you use those services to interact with us.
4. Why We Collect Your Information
We collect and use your information to:
- Process your bookings and appointments
- Provide requested hair services
- Deliver purchased products
- Communicate appointment updates
- Respond to enquiries
- Improve customer experience
- Maintain customer records
- Send promotions, offers, and updates where you have given consent or where otherwise permitted by law
- Create marketing content with your permission
- We may also use your information to process payments, manage orders, and meet our legal and accounting obligations.
Depending on the reason we are using your information, we rely on an appropriate legal basis under UK data protection law, such as fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests, or obtaining your consent where consent is required.
5. Customer Photos and Marketing Content
Braids & Beyond Limited may request permission to use customer photos, videos, reviews, or testimonials for:
- Social media marketing
- Website galleries
- Advertising campaigns
- Portfolio displays
- Your images will only be used for promotional purposes where you have provided appropriate consent or where another lawful basis applies.
- If you have given consent for your image or testimonial to be used for marketing, you can withdraw your consent at any time by contacting us.
- Withdrawing consent will not affect any processing that took place before you withdrew your consent.
6. How We Protect Your Information
We take reasonable steps to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
Access to customer information is limited to authorised personnel who require it to provide our services.
We also take reasonable technical and organisational measures to keep personal information secure. However, no method of storing or transmitting information online can be guaranteed to be completely secure.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share information only when necessary with:
- Delivery partners for product fulfilment
- Payment providers for transaction processing
- Service providers assisting our business operations
- Booking and appointment management providers
- Legal or regulatory authorities where required by law
- Some of these providers may process information on our behalf and are required to handle your information securely and in accordance with applicable data protection requirements.
- Where information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.
8. Payment Information
Payments may be processed through trusted payment providers.
Braids & Beyond Limited does not store complete payment card details. Payment information is handled according to the security practices of the relevant payment provider.
Payment providers may have their own privacy policies explaining how they process your payment information.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
- Support marketing activities
- Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You may choose to disable cookies through your browser settings.
10. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent for certain processing activities
- Request to receive your personal information in a portable format where applicable
- Ask questions about how your information is used
Requests can be made by contacting us through the details below. We may need to verify your identity before responding to certain requests.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled properly.
11. Data Retention
We retain customer information only for as long as necessary for:
- Providing services
- Maintaining business records
- Resolving disputes
- Meeting legal obligations
- The length of time we keep information will depend on the type of information and why we need it.
When information is no longer required, we will take reasonable steps to securely remove it.
12. Children’s Privacy
Some of our services may be provided to children with the involvement and appropriate consent of a parent or guardian.
Where we need to collect personal information about a child, we will take appropriate steps to ensure that the information is handled lawfully and responsibly.
13. Third-Party Platforms and Social Media
We may use third-party platforms such as WhatsApp, Instagram, Facebook, TikTok, online booking systems, payment providers and delivery services to communicate with customers and provide our services.
These platforms have their own privacy policies and terms, and we recommend that you review them to understand how they process your personal information.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updates will be posted on our website with the revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your information is being handled, please contact us:
Braids & Beyond Limited
Email: info@braidsbeyond.com
Telephone: +44 7823 714 819
Website: https://braidsbeyond.com/
