Welcome to Braids & Beyond Limited. These Terms & Conditions govern your use of our services, website, social media platforms, booking channels, and purchase of our products.
By booking an appointment, purchasing a product, or engaging with Braids & Beyond Limited, you agree to these Terms & Conditions.
1. About Our Services
Braids & Beyond Limited provides professional hair and beauty services including:
- Braiding services
- Wig installation
- Wig customization
- Wig making
- Wig styling
- Hair treatments
- Hair maintenance services
- Hair product sales
We reserve the right to update, modify, or discontinue any service or product offering.
2. Company Information
Business Name: Braids & Beyond Limited
Email: info@braidsbeyond.com
Telephone: +44 7724053571
Website: https://braidsbeyond.com/
3. Appointment Booking Policy
To schedule an appointment:
- Customers must provide accurate personal information.
- Appointments are only confirmed after receiving confirmation from Braids & Beyond Limited.
- Customers are encouraged to book appointments in advance.
- Walk-in services are subject to availability.
We reserve the right to decline or reschedule appointments.
4. Appointment Deposit Policy
To secure your appointment:
- A non-refundable deposit may be required before your booking is confirmed.
- The deposit will be deducted from your final service payment.
- Deposits are normally non-refundable if a customer cancels with insufficient notice or does not attend their appointment.
- Where Braids & Beyond Limited cancels an appointment and cannot offer a suitable alternative, any deposit paid for that appointment will be refunded.
- Failure to complete payment according to the agreed terms may result in cancellation of the appointment.
Deposits help us reserve your preferred time slot and prepare the necessary materials.
5. Late Arrival Policy
Customers are expected to arrive on time for scheduled appointments.
- Customers arriving late may experience reduced service time.
- Significant delays may require rescheduling.
- Where additional time or preparation is reasonably required because of a customer’s late arrival, an additional charge may apply.
- If a customer arrives too late for the service to be completed safely or properly, the appointment may be treated as a missed appointment.
6. Cancellation and Rescheduling
We understand that plans may change.
Customers should provide advance notice when cancelling or rescheduling appointments.
- Rescheduling is subject to availability.
- Deposits may be forfeited for late cancellations or missed appointments.
- Customers who repeatedly cancel or fail to attend appointments may be required to pay a higher deposit or full payment in advance for future bookings.
- Where possible, we will work with customers to find another suitable appointment.
- Nothing in this policy affects any cancellation or other rights a customer may have under applicable UK consumer law.
7. Hair Preparation Requirements
Customers are responsible for following any preparation instructions provided before appointments.
For certain services:
- Hair should be properly cleaned and prepared.
- Customers should inform us of any known allergies, scalp conditions, sensitivities, hair loss, irritation, or other relevant conditions before treatment.
- Customers should inform us of any previous reactions to hair products, adhesives, gels, chemicals, or other products that may be used during the service.
- Failure to disclose relevant information may affect service outcomes.
- Where we believe a service may pose a health or safety risk, we may decline or postpone the service.
8. Wig Services Policy
For wig making, customization, and installation services:
- Customers must provide accurate details regarding preferred style, size, colour, and specifications.
- Final results may vary depending on hair texture, wig quality, and customer preferences.
- Customers are responsible for checking measurements and specifications provided to us.
- Customized wigs and personalized orders cannot normally be exchanged or cancelled once production has begun, except where required by applicable law.
- Customers providing their own wigs or hair remain responsible for ensuring that the items are suitable and in reasonable condition for the requested service.
9. Product Purchase, Refunds and Returns
All products purchased from Braids & Beyond Limited should be inspected upon receipt.
Customers are responsible for confirming:
- Product type
- Colour
- Size
- Quantity
before completing payment.
For products that are faulty, damaged, incorrect, or not as described, customers should contact us as soon as reasonably possible so that we can assess the issue and provide an appropriate remedy where required by law.
For hygiene reasons, certain opened or used hair and beauty products may not be eligible for return where applicable, unless the product is faulty or otherwise requires a remedy under UK consumer law.
Customized or personalised products may not be eligible for cancellation or return once production has started, except where required by law.
10. Children and Young Customers
Where a service is provided to a child or young person:
- A parent or legal guardian must provide consent where required.
- The parent or guardian is responsible for providing accurate information about allergies, scalp conditions, sensitivities, or other relevant concerns.
- A parent or guardian may be required to remain present during the appointment depending on the child’s age and the service being provided.
- We reserve the right to stop or decline a service if we believe it may be unsafe or unsuitable for the child.
11. Customer Behaviour Policy
Braids & Beyond Limited is committed to providing a safe and professional environment.
We reserve the right to refuse service to customers who:
- Display abusive behaviour
- Harass staff
- Create an unsafe working environment
- Engage in inappropriate conduct
- Any decision to refuse or stop a service will be made reasonably and in accordance with applicable law.
12. Photography and Content Usage
With customer consent, Braids & Beyond Limited may capture photos or videos of completed hairstyles for:
- Portfolio purposes
- Social media content
- Marketing campaigns
- Customers will not have their identifiable image used for marketing purposes without appropriate consent.
Customers may request restrictions on the use of their images.
13. Payments
Payments must be completed according to the agreed terms.
Accepted payment methods may include:
- Bank transfer
- Card payments
- Other approved payment channels
Where a price has already been agreed and confirmed for an existing booking, that agreed price will normally apply unless the customer requests additional services or changes the booking.
14. Liability and Customer Responsibility
Customers are responsible for providing accurate information and following reasonable aftercare instructions provided by Braids & Beyond Limited.
Braids & Beyond Limited will not normally be responsible for problems resulting from:
- Undisclosed allergies or sensitivities
- Damage caused by improper aftercare
- Customer-provided hair/products that are unsuitable, damaged, or defective
- Information or specifications incorrectly provided by the customer
- Nothing in these Terms & Conditions excludes or limits any liability or legal rights that cannot lawfully be excluded or limited under UK law.
15. Complaints Procedure
We aim to provide a high standard of service.
If you are unhappy with a service or product, please contact us as soon as reasonably possible:
Email: info@braidsbeyond.com
Telephone: +44 7724053571
Please provide details of the issue, including the date of the appointment or purchase and any relevant photographs or information.
We will review the complaint and aim to respond within a reasonable timeframe.
Where appropriate, we may offer a correction, replacement, refund, or other suitable resolution in accordance with applicable law.
16. Privacy and Data Protection
Braids & Beyond Limited respects your privacy and handles personal information in accordance with applicable UK data protection laws.
Personal information may be collected and used for:
- Appointment bookings
- Customer communication
- Payments and orders
- Providing services
- Customer support
- Business administration
For more information about how we collect, use, store, and protect personal information, please see our Privacy Policy.
17. Changes to These Terms
We may update these Terms & Conditions periodically.
The latest version will be made available through our website or other relevant booking channels.
Continued use of our services after updated Terms & Conditions have been made available may mean that the updated terms apply to future bookings and purchases.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms & Conditions affects any statutory rights that customers may have under applicable UK consumer protection law.
