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At braids & beyond ltd, we want every client to have a smooth, enjoyable and stress-free experience. Please read our booking policy carefully before making an appointment.
- Booking & Deposit
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A 50% deposit is required to secure your appointment. Your appointment is not confirmed until the deposit has been received. The remaining balance must be paid on or before the day of your appointment.
- Deposits
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All booking deposits are non-refundable as they secure your appointment time. Deposits may be transferred to another appointment where our rescheduling policy is followed.
- Rescheduling
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If you need to change your appointment, please give us at least 48 hours' notice. Appointments can only be rescheduled subject to availability. Repeated rescheduling may require a new deposit.
- Cancellations
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Cancellations made less than 48 hours before the appointment may result in the loss of your deposit. If you cancel on the day of your appointment or fail to attend, your deposit will be forfeited.
- Lateness
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Please arrive on time for your appointment. A 15-minute grace period is allowed. Arriving more than 15 minutes late may result in your appointment being shortened, rescheduled or cancelled, depending on the circumstances. A late fee may apply.
- No-shows
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Failure to attend your appointment without prior notice will be treated as a no-show and your deposit will be forfeited. A new deposit may be required before another appointment can be booked. A new deposit may be required before another appointment can be booked.
- Hair preparation
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Clients should arrive with hair clean, completely dry and properly detangled, unless a wash/preparation service has been booked. Additional preparation required on the day may incur an extra charge.
- Hair extensions
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If extensions are required, please confirm your colour, length and quantity when booking. Hair extensions supplied by Braids & Beyond Limited are charged separately unless otherwise stated.
- Children's appointments
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Children must be accompanied by a parent, guardian or responsible adult where appropriate. Please ensure children are prepared for the appointment and able to sit comfortably for the required time.
- Appointment changes by braids & beyond
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In exceptional circumstances, we may need to change or reschedule an appointment. We will always endeavour to provide as much notice as possible and offer an alternative appointment where available.
- Health & scalp
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Please inform us before your appointment if you have any scalp condition, irritation, allergies, recent scalp treatment or anything that may affect the service. We reserve the right to decline a service where we believe it may cause discomfort or harm to the client.
- Satisfaction
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We take pride in our work and want you to love your hairstyle. If you have any concerns about your finished style, please contact us as soon as possible so we can discuss the matter.
- Acceptance of policy
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By booking an appointment with Braids & Beyond Limited, you confirm that you have read, understood and agreed to our booking policy.
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