At Braids & Beyond Limited, we are committed to providing quality hair services and products. This Refund Policy explains the circumstances under which refunds, exchanges, or adjustments may be provided.
1. Service Payments
Payments made for completed hair services are generally non-refundable.
Because hair services involve personalised work, preparation, and time allocation, refunds are not available once a service has been completed.
If you have a concern about your service, please contact us as soon as possible so we can review the issue.
2. Deposits
All appointment deposits are:
- Required to secure bookings
- Non-refundable
- Transferable to another appointment where sufficient notice is provided and a suitable appointment is available.
- Deposits cannot be transferred to another person unless agreed by Braids & Beyond Limited.
- If a customer does not attend their appointment or cancels without sufficient notice, the deposit may be forfeited.
3. Wig Customisation and Custom Orders
For customised wigs and personalised hair orders:
- Deposits and payments are non-refundable once production begins.
- Changes requested after production starts may attract additional charges.
- Customers are encouraged to confirm all specifications before production.
4. Product Refunds and Exchanges
Refunds or exchanges may only be considered where:
- The wrong product was delivered
- The product arrived damaged
- There is a verified manufacturing defect
- Customers must notify us within 3 days of receiving the product.
- We may ask customers to provide photographs or other information to help us assess the issue.
5. Conditions for Product Returns
Returned products must:
- Be unused
- Be in original packaging
- Have all tags and accessories attached
- Show no signs of alteration or damage
- Products that have been worn, installed, washed, coloured, cut, altered, or otherwise modified cannot normally be returned.
6. Incorrect Orders
If Braids & Beyond Limited sends an incorrect item, we will review the issue and provide an appropriate solution, which may include:
- Replacement
- Exchange
- Store credit
- Refund, where appropriate
7. Delivery Issues
Braids & Beyond Limited is not responsible for delays caused by:
- Courier companies
- Incorrect customer information
- Customer unavailability during delivery
- Customers must provide accurate delivery details.
- If an order arrives damaged or does not arrive as expected, please contact us promptly so we can investigate the issue.
8. Hair Service Complaints
If you experience an issue with a completed service, please contact us within 48 hours of service completion.
We will review concerns relating to:
- Service quality
- Installation issues
- Styling concerns
- Where appropriate, we may offer a reasonable adjustment or correction. Any decision will depend on the nature of the issue and the circumstances involved.
9. Refunds and Other Solutions
Where a refund, exchange, or adjustment is approved, we will discuss the available solution with you.
Depending on the circumstances, this may include:
- A correction or replacement service
- Store credit
- Product exchange
- A refund where applicable
Any refund will be handled in accordance with applicable UK consumer rights and the circumstances of the purchase.
10. Contact Us
If you have any questions about this Refund Policy or would like to raise an issue with a service or product, please contact Braids & Beyond Limited using the contact details provided on our website.
We will always aim to review genuine concerns fairly and provide an appropriate solution where possible.
